Refunds & returns

Last updated: September 2026

If an item arrives damaged, incorrect or otherwise eligible for return under the wholesaler's policy, contact support promptly with your order reference and photos where relevant.

Review process

Return and refund decisions are handled according to the wholesaler's commercial policy. Approved refunds are processed back to the original payment method where possible.

Reseller settlements

When a refund is issued, reseller margin and settlement adjustments follow the agreed business rules between wholesaler and reseller.

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